Which aspect is NOT emphasized in the Trusted Agents compliance?

Customer service flexibility is not emphasized in Trusted Agents compliance because the core focus is on maintaining specific security and operational standards rather than enhancing customer service. The emphasis on segregation of roles is critical as it ensures that no single individual has too much control over any one process, which helps to mitigate fraud and error. Confidentiality is essential in protecting client data, while the protection of sensitive security information is fundamental to maintaining the integrity and security of operations within an organization. Therefore, while customer service flexibility may be important in general business practices, it does not align with the strict compliance parameters that Trusted Agents must adhere to, which prioritize security and data protection.