What action is required when agents receive gifts from customers?

When agents receive gifts from customers, the appropriate action is to report and disclose the gifts according to company policy. This approach ensures transparency and maintains professional integrity within the organization. Reporting and disclosing gifts helps to prevent any potential conflicts of interest and fosters an ethical environment where all agents and employees are held to the same standards regarding gift acceptance.

Many companies have specific policies governing the acceptance of gifts, which often set thresholds on value or require that gifts be shared with the team or returned to the customer to avoid any appearance of favoritism or obligation. By following these protocols, agents safeguard both their own professional reputation and that of the organization. This practice helps in building trust with customers while adhering to legal and ethical standards in the workplace.